At St. Luke’s Specialist Hospital, we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit our website or use our services. By using our website or services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including: Personal Identification Information: This includes information that you provide when scheduling an appointment, contacting us, or signing up for newsletters. Examples include: Full name Email address Phone number Date of birth Medical history (if relevant for treatment) Usage Data: This includes data automatically collected when using our website, such as: IP address Browser type Device information Pages visited Time and date of visits Location data Cookies: We use cookies to enhance your experience on our website, as described in our Cookies Policy.
2. How We Use Your Information
We use the information we collect for various purposes, including: Providing Medical Services: To schedule appointments, provide consultations, and deliver healthcare services. Communication: To respond to inquiries, provide updates regarding your appointments, and send health-related information or newsletters. Improvement of Services: To analyze website usage, improve user experience, and enhance our medical offerings. Marketing: To send promotional content or offers (if you have consented to receive them). Legal Compliance: To comply with applicable laws, regulations, and legal processes, including reporting requirements.
3. How We Protect Your Information
We take your privacy seriously and implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include: Data encryption Secure servers Regular security audits Restricting access to personal data to authorized personnel only However, please be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your personal data in the following circumstances: Healthcare Providers: To coordinate and provide healthcare services with doctors, specialists, and medical staff. Third-Party Service Providers: To perform functions on our behalf (e.g., payment processing, website hosting, marketing services). These providers are obligated to maintain the confidentiality and security of your data. Legal Requirements: We may disclose your information to comply with legal obligations, such as responding to court orders, or to protect the rights, property, or safety of St. Luke’s Specialist Hospital, our patients, or others.
5. Your Rights You have certain rights regarding the personal data we hold about you: Access: You can request access to your personal data we hold and receive a copy. Correction: You can request to correct or update any inaccurate or incomplete information. Deletion: You may request that we delete your personal data, subject to certain legal exceptions. Opt-Out: You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly. Restriction of Processing: You can request that we restrict the processing of your personal data in certain situations. If you wish to exercise any of these rights, please contact us
6. Third-Party Websites Our website may contain links to third-party websites.
Please note that we are not responsible for the content, privacy policies, or practices of these external websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Our website and services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe we have collected personal information from a child under 18, please contact us immediately so that we can take appropriate action.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes to this policy will be posted on this page with an updated “Effective Date.” We encourage you to periodically review this page for the latest information on how we protect your privacy.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:
If you have any questions or concerns regarding these Terms of Service, please contact us at:
Phone: +2348055445523, +2349023342257
Email: support@stlukespecialisthospital.ng
Address: 13 Prince Ademola Dada Drive, Ijebu-Ode, Ogun State, Nigeria
